Shipping – The Western Company
FREE SHIPPING ON ALL ORDERS
The Western Company
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Shipping

A statement regarding the 2021 Holiday Season:


SHIPMENT TIMES AND ESTIMATES ARE NO LONGER GUARANTEED.


We appreciate your patience through the holiday season (November, December, and January) as we work diligently with our vendors/manufacturers to fulfill orders in a timely fashion. Working through the pandemic last year brought on a number of challenges although the biggest obstacle to date would certainly be the issues with supply chains and clogged ports. We are seriously feeling this now and have had to extend our processing times on nearly every brand.

We have had to remove our expedited shipping option for most items because we cannot guarantee it with the current state of shipping services. We are happy to entertain the option on a case by case basis. Please call us for more information on this at 720-316-6728.

We will do our absolute best to get you the items you are interested in but we are coming up against new and unforeseen issues daily. We ask that if you are ordering items as gifts for Christmas, please have your order placed by Monday, the 6th of December.

As always - we are very flexible with our return window for holiday gifts so please take your time in trying things on and have a wonderful holiday season!

 

Shipping Rates (Contiguous 48 States Only)

Economy Shipping  
(4 - 8 Business Days)
Free Shipping

 

Our methods of shipment vary due to working with manufacturers around the country using all platforms. Our most used method is FedEx Smartpost, which starts out with FedEx and finished with USPS (Post Office). If you would like more detail on the Economy Shipping for your order, please give us a call at 720-316-6728, we are happy to do what we can to work with you.

We can offer expedited shipping (2-Day, Overnight, etc) on some products, please call us to see if we can accommodate your needs.

Shipments to states outside the contiguous United States (Alaska, Hawaii...) ship via USPS Priority Mail for $24.95

International shipping rates are calculated at checkout, we do not offer free shipping on international orders, international shipping can costs $50 or more. Our international shipping is very limited. If we do not offer shipping to your country, we may be able to make specific exceptions -  please give us a call.

Shipping Information

There is a processing time associated with every order before it ships out.
Total Delivery Time = Processing Time + Shipping Time 
The processing time varies between each item, but is usually between 1 and 5 business days and can be longer during public holidays. The exact processing time can be found on each product’s page. 
Please allow additional shipping time for deliveries to Alaska and Hawaii, and for international orders.
If your order contains multiple items it may be delivered in separate shipments.
Please carefully check your shipping address for typos, missing apartment numbers, etc. Incorrect or incomplete addresses may cause a delay in the shipping and may even result in your order being sent back to us as a return to sender. Return to sender orders will be processed as a return for the purchase price refund. Changes to the shipping address cannot be made once your order is with the shipping carrier.

We strongly recommend thoroughly checking your order before it is placed. Due to the quick turnaround with processing orders, any changes to the style or size cannot be made once the order has been placed. In addition, orders cannot be canceled once they are placed.

 

Tracking Information

Once your order ships, we will send you an email with the courier and tracking number.

Depending on the courier and type of shipping chosen, there may be a delay from the time you order ships to obtain the tracking number. 

There may also be a delay before the tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.

 

Disclaimers

Shipping Signature
We do not ship any orders with signature requirements. This is mostly in part due to the fact the majority of people ordering will not be home to sign for packages upon delivery, and will, in turn, not be expecting to have to sign for the package anyways. There are a few other reasons we do not have this method as a default but if it is something you feel would work best for you, please feel free to call us and we
would be happy to work with you as best as we can.

Lost / Stolen Packages
Once an item is shipped, we are handing the responsibility off to UPS, FedEx, or USPS. We are fully confident that if they are provided with an accurate address, they will be able to get the product to you. If you have not received an item that has been marked as delivered, we are more than happy to help you track it down, but are not responsible for lost and/or stolen packages if the delivery is confirmed by the carrier. Here are some common solutions that we have used to help people find lost packages:

· Checking with a neighbor or someone in the house/apartment complex who might have received the package
· Checking with the Post Office if the package went through USPS
· Checking the tracking to see if there are notes about the delivery
· Checking the address you entered on the original order to make sure it is correct

We will do our best to work with you and will file a claim on your behalf. This is a lengthy process, however, and we cannot guarantee the outcome. It is for this reason, that we are not responsible for a lost or stolen package if the following requirements were met:

· We shipped the package to the address you provided
· We have tracking information that shows the package has been delivered
· We have worked with you and our mail service extensively, including the issue of a Federal Claim, and have come to the conclusion that the package reached the address you provided, and we were no longer in control of it

Order Changes
We rarely ship out from our location due to the fact that we use manufacturers warehouses around the country to fulfill orders. This means that while we are attempting to ship things very quickly, it is also extremely challenging to make any changes to an order once it is placed. This includes address changes, size changes, and cancellations in general. We will do our best to make these changes for you, but we are not responsible for the mistakes made in placing an order.