Returns & Exchanges – The Western Company
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Returns & Exchanges

Returns

All products must be returned in their original condition (never worn and never washed, with original tags attached) and in original packaging. Boot boxes must also be in original condition, so please put them in another box or outer packaging for return shipment. We reserve the refuse any return or exchange of merchandise that does not meet these requirements. Refused merchandise will be sent back to the customer. Clearance items are not accepted as returns under any circumstances. Returns and exchanges may take up to 5 business days to be processed once received. You will receive a confirmation email once your return has been processed.

Please send all returns to: 

The FURMO Group
Returns Department
1355 S Colorado Blvd Suite C-901
Denver, CO 80222

Please download, print, and include our return form with your return shipment.

Click Here to Download our Return Form

Our return window is 60 days. This begins on the day that the product was received by the customer and ends on the day that the customer ships the product back to us.

We do not accept returns after 60 days under any circumstances.

We recommend shipping your return with an insured carrier and with a tracking number. We are not responsible for items lost or damaged during return shipping.

Refunds can be issued in two forms. The first is a monetary refund that will be subject to a $10 restocking fee. The second is a store credit for the full purchase price, not subject to a restocking fee. The store credit will be issued as a gift card delivered via email. Please select your preferred method on the return and exchange form. Original shipping charges are not included in refunds.

Exchanges

Need a different size or style? No problem! We are happy to process exchanges except on Clearance items. We will gladly accept exchanges for up to 60 days after delivery. 

There are 2 options for exchanges:

If you are exchanging for a different size, we can process an even exchange. Once we receive the original product, we will place an order for the new size, and it will be shipped out according to our normal shipping and handling times. Please note, we cannot process even exchanges for international orders.

If you are looking for any other type of exchange, including a different style, different brand, or an item you would like expedited shipping on, we recommend placing a new order and sending back the original item for a purchase price refund.

Click Here to Download our Exchange Form

Just as we require with returns, all products must be in their original condition (never worn and never washed, with original tags attached) and in original packaging. Boot boxes must also be in original condition, so please put them in another box or outer packaging for return shipment. Customer is responsible for all return shipping costs. 

Please send to: 

The FURMO Group
Returns Department
1355 S Colorado Blvd Suite C-901
Denver, CO 80222

We recommend shipping your return with an insured carrier and with a tracking number. We are not responsible for items lost or damaged during return shipping.

Once we receive your return, we will either issue you a purchase price refund or process your even exchange. Returns may take up to 5 business days to be processed once received. You will receive a confirmation email once your return has been processed. Please keep in mind that it may take up to 7-10 business days for your refund to be posted to your credit card.

Return Shipping Labels

We can provide prepaid return shipping labels for an $8.95 fee. Please call us at 844-877-9026 for more information.

We will not refund shipping costs that we did not pay for ourselves so please do not inquire about shipping reimbursement. Thank you for understanding.

Incorrect, Missing, or Defective Products

Please contact us via email at service@thewesterncompany.com to report a problem and receive further instructions.